Terms are subject to change without notice. The construction, interpretation and performance of orders shall be governed by and construed in accordance with the laws of England regard to its conflict of law rules. The use of this site and/or Forget Me Not Gift Shop catalogues is voluntary and is being made available to you for use in obtaining Carmen's products. By ordering from Forget Me Not Gift Shop via this site, telephone, fax, email or post, you agree to the following terms and conditions:  We make every effort to check items before dispatch, however the suppliers do most of the quality control. Due to the nature of the products we sell, some of these products may become damaged or faulty in transit. If an item is delivered to the buyer damaged or faulty, We will make every effort to resolve the matter fast and in accordance with the terms and conditions outlined on this page. Any goods manufactured especially for a customized order (bath bombs, soap, etc) buyer needs to be aware these are non refundable as cracking is a nature of the product even when kept in a room temperature enviroment. Please note, this does not effect the performance of the product.  Forget Me Not Gift Shop do not offer monetary or non-monetary compensation (i.e. in the form of goods or services) for the loss of potential sales due to damaged/ faulty/ missing/ incorrect items delivered or delays in delivery. Due to the health and safety reasons, we do not accept returns of earrings, unless they are unopened, in original packaging and have never been used.1. Item(s) damaged/ faulty on receipt. Please inform us of any damages/ missing items/ faulty items within 3 business days from the receipt of your order. If an item is damaged on receipt, please contact us via the telephone, email or online chat to report the issue. Please quote your invoice number and the item code of the damaged item. In most cases: - We will request for a photograph of the item to be emailed to us (including the item code and the invoice number). - We will not ask for the item(s) to be returned. We will credit the account for the value of the damaged item(s). On occasion, we may request for the item(s) to be returned to us. In such cases we will provide you with a copy of a Returns Form for you to fill in and further instructions on how to return the item(s), which depend on the value/ size of the return. Please note: credit, rather than refund or replacement will be offered for damaged/ faulty items. We do not, as a rule, send out credit notes. 2. Items missing from order. If an item is missing from your order and it is not marked as 'out of stock' on your invoice, please contact us via the telephone, email or online chat stating your invoice number and the item code. Please make sure you report missing items within 3 business days from the delivery date of your order. We will credit the account for the value of the missing item(s). Please note: credit, rather than refund or replacement will be offered for missing items. We do not, as a rule, send out credit notes. 3. Items sent in error by Ancient Wisdom If you have received any items you have not ordered; please inform us of this as soon as possible. In most cases we will be able to arrange a collection for the items. If you have been charged for the items sent in error by Forget Me Not Gift Shop, we will process a refund for the goods.4. Items ordered in error by the Buyer If you have ordered incorrect item(s) or too many items, please contact us to report this within 3 working days of the delivery date of your order. Please always quote your invoice number, the item code and quantity of the items you wish to return. Once this is reported, we will send you a Returns Form to fill in and include with the returned items. Please note, we will not be able to credit the return postage for items ordered incorrectly or in error. If the return is large, we can offer to book a collection for it for a fee of £7.50 for UK mainland. We can also issue a returns label for the goods to be taken to your local DPD Local drop-off point. The charge for this is £6.50 On receipt and inspection of the returned goods we will issue a credit to your Forget Me Not Gift Shop account. The original delivery cost will be deducted from the credit account.Terms And ConditionsTerms and conditions for business to business sale of goods by Forget Me Not Gift Shop. General StatementThese terms and conditions of sale ("Conditions") apply to all Goods supplied by Forget Me Not Gift Shop ("Company") whose principal place of business is at: The Cabin 235 Ringleas Cotgrave Nottingham NG12 3PS. "WE", "US" or “OUR” means Ancient Wisdom Marketing Ltd.Forget Me Not Gift Shop."BUYER/ YOU/ YOUR" means the person whose order for the Goods is accepted by us. We accept orders placed by: telephone, website (www.carmensholistictherapy.co.uk), mail, fax, email and through our showroom. "GOODS" means the goods (including any installment of the goods), which we supply in accordance with these Conditions.The Terms and Conditions, as well as the Returns Policy, apply to all orders placed with Forget Me Not Gift Shop. This includes, but is not limited to orders placed via: the website, mail, catalogue, fax, telephone, email, showroom. By ordering from Forget Me Not Gift Shop, you declare, that the order is placed for your own use and not for resale or business use. We only have one retail outlets. We only supply general public customers. By using and accessing the website you agree to be bound by company's Terms and Conditions, as well as the Returns Policy and all applicable law. You consented to these Terms the first time you accessed this website from a particular computer or device, and confirm your consent each time you use this website. If you do not have the authority to agree to or accept company's Terms and Conditions, you may not use or access this website. Product Use/ Cosmetic Use/ General Advice We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal/ medical/ cosmetic use guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site. Cosmetic Goods All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items are available via the website and upon request. Forget Me Not Gift Shop highly recommends that the end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product. We recommend that all buyers pass this piece of advice onto their anyone they gift to.  Registration and Login to Forget Me Not Gift Shop website is required to purchase. We deal with retail customers only. In order to be able to see the prices of our products, you need to register your details by creating an account on our website. We need to know your full name, address (delivery and invoice), contact telephone number and email address.  In order for us to deal with your enquiries more efficiently, please quote your Full Name in all correspondence when contacting us via the telephone, email, post, fax or online chat. Your personal information will never be shared with any third party companies in any way, with the exception of our nominated couriers.3. Prices and Discounts All prices quoted are retail. We make every effort to keep the prices on our website up to date, however any changes to said prices are subject to change without notice. The prices on the website supersede any other sources. On occasion we may send out email and/or mail special offers/ voucher codes. Each such offer will have its own terms and conditions and these will be specified within the offer. These offers will be applied to orders compliant with the specified terms and conditions only. The discounts are displayed and calculated in the shopping cart.  All special discount offers are valid for 30 days only from the issue date.  

Collection only at present.