Carmen’s Holistic Therapy Values & Policies

IMPORTANT STUFF!

Values

We value your time as we know it's Precious.  We always intend to work with you in an open, transparent and honest way.

We except that no one is perfect and aim to fix any issues within 24 hours and endeavour to find better ways of working.

We care about 100% customer satisfaction as we love taking care of others.  We respect you and your time 100% we expect the same in return.  

Health & Personal Hygiene before you and during your visit

Please ensure you are not ill with anything contagious I.e cold, flu, virus or have a temperature

Take a shower or bath

Please place all your personal items including mobile phones in the box provided at the entrance and wash  sanitise your hands before entering the treatment area.  

Footwear

Please ensure you remove any outdoor footwear at the entrance  and place all personal items including  jewelry, keys and phones in the box provided wear or bring a pair of socks or slippers with you as we request shoes be removed before entering the treatment areas. 

Slippers are provided for treatments over 2 Hours or deposibles can be purchased from £1.50.

Appointment cancellation

Cancellations must be made 48 hours in advance or 7 days if the appointment is over 1 hour, or a party with more than 2 people booking fee and vouchers are not refundable or transferable.  We work by appointment only to devote our time to you so please don't offend us by requesting a booking fee back when you cancel on the day as if you don't show we are unable to pay our utilities.  A non refundable booking fee is taken for all bookings over 1/2 an hour and group bookings of 2 people or more.  On occasion you may be required to make full payment in advance for bookings over 1 hour appointments Saturdays and Bank holidays.  If you have a patch test and decide not to go ahead you will not be refunded.   Any services not paid in full will be cancelled.

We recommend you make your reservations well in advance to avoid the disappointment of not being able to get booked in at a desired time with your chosen Therapist.  If Carmen Elizabeth or any other therapist is unavailable we reserve the right to replace them with a suitably qualified replacement.  

Offers / Vouchers

Offers are subject to change and approval is at our discretion.  Offers can't be used in conjunction with any  other discounts, vouchers or promotions.   Vouchers are not refundable.

No Shows

If you don’t show up to your appointment you will forfeit your booking fee and the full cost of the appointment will be due.  If you don't show to two appointments, you will be required to pay in full advance for all future appointments on booking.

 

Please remember by booking an appointment you agree to pay booking fees that are non-refundable and any owing from discounted session will be charged in full for previous appointments taken.  If  unpaid after 7 Days your  account will be passed to Nottingham Magistrates Court claims courts for collection and all costs will be payable by you.  

Any payment overdue will incur interest at a rate of 1.5% of the balance per day and any legal fees incurred or may be cancelled.

PLEASE NOTE  We are a small business but we still have overheads such as Business Contents & Liability Insurance, Licence Fees, CPD & Training Costs, Pension & Healthcare, Sick leave or Compassionate leave costs, Tax / National Insurance, Heating Charges, Gas, Electricity, Water bills, Council Tax, Rental fees, Cabin Cleaning charges, Window / Bin Cleaning, Cabin Area Maintenance charges, Towel Washing, Refreshments, Consumables and Stock to pay for.

 

Arrival time

Please plan to arrive on time for your scheduled appointment, allow 5 mins for Parking and filling in any pre-treatment consultation cards that may be necessary for you and note it's not always possible to seat  you in the classroom should you arrive early due to space limitations.

 

Late arrival

Our scheduling permits the right amount of time to complete your service. If you expect to be late to your appointment, please let us know as soon as possible.  If you arrive 10 minutes late, your appointment may need to be rescheduled and you will lose your booking fee. This is to ensure our client’s scheduled appointments are on time and they are able to get the privacy they expect at  The Healing Cabin.

 

Medical conditions and Special needs

Prior to your visit and receiving your treatments, please inform us about any special needs or medical conditions,  Operations, pregnancy, injuries, allergies, or disabilities. This will help customise your service to ensure the highest standard and satisfaction.

 

Health Condition on the day

If you have a potentially contagious condition on your hands or feet, signs of a fungus or warts, Cold, Flu or virus we can’t provide services to you until the condition has fully cleared up.  We also can’t perform services if open or infected wound is present. If you have a condition on your hands or feet that you think is suspect, please notify us before the service begins, and we will advise you on whether or not services can be legally and safely performed.

 

Children

We love children! but unattended children in the salon are not permitted as it can be disruptive and dangerous and we are not insured. We use many products that are harmful if ingested or applied to unprotected skin. If you have children under 10 who are not receiving nail services, where possible please keep them safe and leave them at home.

Children under the age of 15 should be accompanied by an adult.

Children under the age of 16 will need parental consent to receive any treatments. We don’t apply Acrylic nail enhancements to any child under the age of 15. We don’t apply Gel Polish to any child under the age of 12. These treatments on young children’s tender nails can’t be guaranteed, and could cause temporary or even permanent damage.  Children are not permitted to wait in the cabin during treatments due to insurance requirements so if you arrive at your appointment with them your treatment may be refused and you may lose your deposit.

 

Guarantee

Gel polish manicures are guaranteed for up to Seven days after your appointment; excluding breakages. If you lose an enhancement or notice chips or lifting in the first Seven days, please call us to schedule a free repair. Repairs after 7 days for breakages, tears, and corner breaks are chargeable. Please remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service. Traditional polish services are not guaranteed.  Lash and brow treatments are not guaranteed as the aftercare is also key to them lasting.

 

Refunds / Returns

If you are not happy with your nails, lashes, treatment please make us aware of it before you pay.  We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied at the first available opportunity.
No refunds will be given after you have left the salon.   All our goods are checked personally, quality assured, signed off before collection or postage.  Due to hygiene procedures we don't accept returns so please check your purchase is what you want.

 

Mobile Phones

Please be respectful and switch off or set your phone to silent or vibrate, and use a moderate speaking tone if you need to make a call please take it outside the salon.  Additionally, pay attention to your Therapist as having to repeatedly wait for a hand to become disentangled from a mobile phone slows down our service times, and can make both you and your Therapist late for your next appointment.

Parking 

Please respect our neighbours by not parking directly outside the premises or on the grass as there is limited space there. 

 

We Reserve the Right to Refuse Service and terminate to:

-Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.

-Anyone with a nail condition we suspect may be contagious.

-Anyone with open or infected wounds on the treatment area.

-Anyone more than 10 minutes late for an appointment.

-Anyone who we suspect is under the influence of alcohol or drugs Rude, mean, threatening or disrespectful people.

- Anyone  who persists to swear in the Salon.

- Anyone who doesn't respect the professional and ethical services we offer and any behavior we deem as unacceptable will have the treatment terminated and no refund given.

Any services not paid in full 48 hours before will be cancelled.

Negative reviews:  We constantly ask for your feedback as no one can be perfect all the time.  If you are not happy with your service we ask that you share it with us immediately as we view any complaint as a gift so to get things right in the future.  If you decide to leave negative comments without seeking a resolution first we will see that as an unjust and untrue defamation of our character / business and we will take every action to clear our good name bringing any charges and damages incurred to you .

 

Surveillance:

For your safety, and ours, our premises are monitored with digital video surveillance inside and out 24/7.

 

Disclaimer:

We’re not responsible for lost or damaged personal belongings inside or outside the property.

Record keeping

We take and keep full records of the consultation process, the treatment and results in accordance with The Data Protection Act for a period of 7 years following the last occasion of which treatment was given.

Our Salon safety floor:

Due to the flooring in our outdoor cabin the Max weight allowed 22.5 stones weight limit. 

Our beds and chairs:

Our beds are able to take a weight of 20 stones if you weigh more please let us know prior to your appointment so we can find an alternative for you.

Summary: 

 

INFORMED CONSENT

 

Prior to each session, the consultation / treatment plan will be discussed with you. At your first booking with us you will be asked to read our therapy policies when you  sign the consent for treatment we will note that you have read the information, understand it, and agree to comply with the professional therapy policies and procedures.

 

YOUR CONSENT

Prior to each treatment session, the treatment plan will be discussed with you. At your first visit with us you will be asked if you want to receive  our therapy policies via email and will be asked to electronically sign the consent stating that you have read the information, understand it, and agree to comply with the professional treatment policies and procedures. 

 

OUR PRODUCTS

We strive to use salon professional products that are as natural, vegan friendly and paraben free as possible.  Our priority is our client safety so we use products under British Standard and EU standards so you can be assured we take measures to follow training protocols and standards as well as adherence to manufacturers' guidelines.

 

 

PAYMENT POLICIES

Payments for services should be made on booking, a booking fee is required and not refundable when services are cancelled 24 hours or on the day or for other reasons see bookings.  All payments are due 48 hours before arrival day of service.

A valid debit card or bank transfer is required to be book your services, no matter the payment method used to purchase the services.  For events over £15 we require a 50% deposit prior to your event to schedule services.

All payments must be received 48 hours prior to your scheduled services.

Any payment overdue will incur interest at a rate of 1.5% of the balance per day and any legal fees incurred or may be cancelled.  Block bookings are not refundable and in the case of not turning up for one session your booking reverts back to full price and any applicable discounts will be forfeited.  Previous appointments will be in debt of the full price payment.

 

SCOPE OF PRACTICE

 

We are fully qualified therapists and licensed professionals held to the highest of standards of the Associated Beauty Therapy Insured for Therapeutic Massage, Beauty treatments and Bodywork.

All our treatments and Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

As therapists we do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The therapist is required to refer you for diagnosis and to follow recommendations of your physician.

 

RESPECT FOR CLIENT 

NEEDS EXPECTATIONS & BOUNDARIES

 

The therapist is happy to adjust pressure, musical volume, temperature or spend longer on an area or move on if you request it.  The client or Therapist may choose to refuse any methods, stop treatment at any time, and is free to leave at anytime.

PROFESSIONAL BOUNDARIES

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the Police authorities under the guidelines of our therapy policies and procedures. The client will not be rescheduled or refunded if this occurs.

The breast and genital area will not be massaged under any circumstances. A professional distance will be maintained from these areas.  Sexual interaction or discussion of any kind between the client and therapist is NEVER or EVER be appropriate.

 

CONFIDENTIALITY & CONVERSATION

The discussion between the therapist and the client is strictly confidential. The client may or may not choose to talk during the treatment.

We are happy to listen to your conversation and share professional expertise. We prefer to not discuss topics of a negative, political, private or sexual nature.

RECAP:

1.) No children in the salon unless receiving a treatment.
2.) We don't repair enhancements we didn’t apply or remove them.
3.) No shows will be charged 100% and will be required to secure all future bookings with a booking fee.  We don't refund booking fees as we plan our lives and that of others around your appointment and are unable to work for free.
4.) No shoes, Swearing, food or drinks in the spa treatment areas.
5.) I require the client’s full attention during their services–phones to flight mode please.